Terms of service

When booking a consultation with Little Bird Lactation, the Client agrees to these Terms of Service:

 

In these Terms of Service 'we', 'us' and 'our' refers to "Little Bird Lactation".

 

“Client” means any person or entity engaging Little Bird Lactation for their services as discussed in these Terms of Service.

 

General

 

  • The Client will disclose any medical conditions that their child or Breastfeeding Parent has to Little Bird Lactation

  • The Client will not disclose any of the information they receive from Little Bird Lactation to a third party, without Little Bird Lactation’s prior permission.

  • Kate Barry is a Internationally Board Certified Lactation Consultant (registration: L-306000) and New Zealand Registered Nurse ( Registration: 187947)

  • Complaints can be directed to Kate@littlebirdlactation.co.nz

  • Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.

 

Client Acknowledgement​

 

  • The information provided in the client intake questionnaire is as accurate as possible the Client’s knowledge.

  • If the Client or Client’s child has a medical condition this must be disclosed prior to a care plan being given.

  • The Client acknowledges it is the Client’s responsibility to follow up with any actual or potential medical issues with the appropriate health care professional as advised by Little Bird Lactation. Referrals can be offered to your GP or Paediatrician when required. 

  • The Client acknowledges that Little Bird Lactation will not be responsible nor liable in any event of injury or adverse events occurring when following a care plan. The client is responsible for the safety and health of their child at all times.

  • The website may contain links to other websites that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Little Bird Lactation is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

 

Payment

 

  • Full payment for all packages and follow-up support is required prior to consultation starting. Once payment is received in full the Client will receive acknowledgment of payment by Little Bird Lactation. Consultations will be confirmed once payment has been made.

  • Little Bird Lactation reserves the right to alter prices at any time for any reason. 

  • A care plan will not be issued or a consultation will not take place with outstanding invoices remaining. Little Bird Lactation reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

  • Any outstanding debt to Little Bird Lactation will be referred to debt collection agencies.

  • Payment is to be made in full via the website, using a secure Stripe payment system. 

 

Cancellations

 

  • Cancellations made more than 5 working days prior to a consultation will receive a full refund, less transaction fees.

  • Cancellations made less than 5 working days prior to a consultation will receive a 50% refund, less transaction fees.

  • Cancellations within 48 hours of the proposed consultation endures no refund for change of mind. In the occurrence of sickness or critical events, Little Bird Lactation can reschedule the consultation and cater accordingly.

  • Once the feeding plan has been received or a consultation has taken place, there will be no refund offered for change of mind.

  • If a support package is postponed for reasons agreed up by the Client and Little Bird Lactation they forfeit the eligibility for a refund as above, from the rescheduled support start date (unless medically unwell).

  • If a support package is cancelled due to medical reasons and the Client has received the feeding plan they will be refunded 50% of the package cost.

  • Little Bird Lactation reserves the right to cancel any package prior to the commencement of the home or phone consultation if they deem the package inappropriate for the Client. An alternative package may be suggested and the price difference refunded or the full amount refunded if Little Bird Lactation or the Client chooses to forfeit the service engaged. 

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Follow-up support

 

  • A fair use policy applies with respect to text message support. Texts will be answered between 8am and 8pm, Monday to Saturday.

  • One week of follow-up support consists of text or email support as initiated by the client. Phone calls can be arranged if required at the discretion of Little Bird Lactation (excluding Sundays).

 

​ Conditions of a Care Plan

 

  • Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Little Bird Lactation and the parents’ desire for change.

  • A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

  • Little Bird Lactation is obligated to keep up to date with current information, research and knowledge surrounding infant feeding.

  • I understand that my customised care plan is meant for my child and I only, and should not be shared with a third party, I acknowledge the information might not be suitable for another child.

  • Any changes I make relating to my feeding and breast care arrangements are my decision and  Little Bird Lactation will only make suggestions for change, of which I am responsible for choosing to implement.

  • It is my responsibility to contact Little Bird Lactation for my follow up

  • Upon purchase of a package I am agreeing to these terms and conditions and privacy policy as outlined.

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In-Home Support 

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  • Kate, Lactation Consultant is an allied health care provider and responsible for evaluating and recommending a care plan to resolve or improve breastfeeding issues.

  •  A lactation home visit includes a detailed history of mother/infant, an assessment of maternal/infant anatomy, observation of a feed for evaluation of technique and effectiveness of feeding, and recommendations for management to improve and/or resolve breastfeeding related issues. 

  • All clients are provided with a written care plan to improve breastfeeding concerns within 48 hours of home visit. 

  • Resolution of a breastfeeding problem often takes several days or weeks and may require a change in the original recommended care plan at some point. The client is responsible for informing the lactation consultant of changes they feel are necessary in the care plan at the time of the visit or during the course of follow-up communications.

  • The Client is responsible for informing Kate who will be in the home during the in-home support and their relationship to the Client. If Kate arrives at the home and does not feel it is appropriate or safe to enter the home, the in-home consultation will be rescheduled if Kate deems it safe to do so.

  • If at any time during the in-home consultation Kate doesn't feel it is appropriate to stay due to safety concerns; the in-home consultation will be concluded and rescheduling of the remaining in-home consultation will not be provided.

  • Refunds are not available for in-home support packages.

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Disclaimer

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  • Little Bird Lactation adheres to and follows all WHO breastfeeding guidelines. 

  • Little Bird Lactation adheres to the Code of Conduct set out by International Board of Lactation Consultants Examiners. 

  • Changes to your baby's feeding arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.

  • Little Bird Lactation will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided. ​

  • Little Bird Lactation shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

  • This website or Little Bird Lactation may provide links or references to other sites, but Little Bird Lactation will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content.  Any links to other sites or references are provided as merely a convenience to the users and clients. 

 

© Copyright Little Bird Lactation Ltd. 2022

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Little Bird Lactation owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted.  The content may otherwise not be copied or used in any way without express written permission of Little Dreamers or the author of any particular submission.

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All Rights Reserved

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All materials are provided for non-commercial personal use only.  The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise complete Little Bird Lactation.

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Little Bird Lactation maintains this site for your personal information, education and communication.  Please feel free to browse the site.  The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials.  You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Little Bird Lactations’ written permission